Privacy Policy

Who We Are

Our website address is: https://carpetclean-uk.com.

At Carpet Clean UK, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect and prevent spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images published on the site.

Contact Forms

When you contact us through our website forms, we may collect your name, email address, phone number, and any information you choose to provide. This information is used solely to respond to enquiries, provide quotations, and deliver our services.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience and help you avoid re-entering your details when leaving future comments. These cookies may remain active for up to one year.

If you visit our login page, a temporary cookie will be created to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, we may set several cookies to save your login information and screen display preferences. Login cookies typically last for two days, while display preference cookies may remain active for up to one year. If you select “Remember Me”, your login may remain active for two weeks. Logging out will remove login cookies.

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie contains no personal data and simply identifies the post ID of the article you edited. It expires after one day.

Embedded Content from Other Websites

Articles on this website may include embedded content such as videos, images, maps, and articles. Embedded content from third-party websites behaves in the same way as if you visited those websites directly.

These websites may collect data about you, use cookies, implement additional tracking technologies, and monitor your interaction with embedded content, particularly if you have an account and are logged into that website.

Analytics

We may use analytics tools to collect information about how visitors interact with our website. This data helps us improve website performance, user experience, and the quality of our services.

Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. Information may only be shared where necessary to provide services, comply with legal obligations, or protect our legitimate business interests.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to automatically recognise and approve follow-up comments rather than holding them in a moderation queue.

For users who register on our website (if applicable), we store the personal information provided in their user profiles. Users may view, edit, or delete their personal information at any time, except for their username. Website administrators may also access and edit this information when necessary.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you may request an exported file containing the personal data we hold about you. You may also request that we erase your personal data, except where we are required to retain information for legal, administrative, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Your Contact Information

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us through the contact details available on our website.

Additional Information

How We Protect Your Data

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

What Data Breach Procedures We Have in Place

In the event of a data breach, we will investigate the incident promptly and take appropriate action to minimise risks and comply with applicable legal requirements.

What Third Parties We Receive Data From

We may receive information from trusted third-party service providers where necessary to support website functionality, analytics, and service delivery.

What Automated Decision Making and/or Profiling We Do With User Data

We do not engage in automated decision-making or profiling activities that have a significant impact on users.

Industry Regulatory Disclosure Requirements

We comply with applicable privacy and data protection laws and regulations relevant to our business operations.